The Australiana Society Inc.
Last updated: 8 September 2026
The Australiana Society Inc. (‘the Society’, ‘we’, ‘us’ or ‘our’) respects your privacy and is committed to handling personal information responsibly. This policy explains how we collect, use, store and disclose information when you visit our website, purchase journal issues, contact us or interact with our services.
Information we collect
We may collect personal information that you provide to us, including your name, email address, telephone number, billing and delivery addresses, order details and information included in enquiries or correspondence.
When you use our website, we may also collect technical information such as your IP address, browser type, device information, pages visited and interactions with the website through cookies and analytics technologies.
How we use your information
We use personal information to:
- Process and fulfil purchases of printed and digital journal issues.
- Arrange delivery and provide order confirmations and customer support.
- Process payments, refunds and accounting records.
- Respond to enquiries and communicate with you about your orders.
- Maintain the security and functionality of our website.
- Understand website usage and improve our services.
- Comply with applicable legal, tax and record-keeping obligations.
We will only send promotional or marketing communications where permitted by law and, where required, with your consent. You may unsubscribe from marketing emails at any time.
Payments
Online payments are processed through Stripe. When you make a purchase, payment information is submitted to Stripe through its secure payment systems. The Society does not store your full credit-card number or card security code on its website.
Stripe may collect and process information necessary to complete payments, prevent fraud and comply with its legal obligations. You can read Stripe’s privacy policy at https://stripe.com/au/privacy.
Google Analytics and cookies
We use Google Analytics to understand how visitors use our website, including information about pages visited, traffic sources, devices and interactions with the site. This helps us improve the website and understand the effectiveness of our content.
Google Analytics uses cookies and similar technologies. Information collected may be processed by Google and its service providers, including outside Australia. We do not intentionally send names, email addresses or payment-card information to Google Analytics.
You can manage cookies through your browser settings and, where available, through our website’s cookie preferences. Disabling certain cookies may affect some website functions.
For more information about Google’s use of information, visit https://policies.google.com/privacy.
Sharing your information
We may share information with trusted service providers where necessary to operate the website and fulfil orders, including payment processors, website hosting providers, email delivery services, delivery providers, accounting systems and analytics providers.
We do not sell your personal information. We may also disclose information where required by law or where reasonably necessary to protect the Society, its customers or the security of its services.
Storage and security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure. Access to customer information is restricted to authorised people who need it for Society administration and order fulfilment.
We retain information for as long as reasonably necessary for the purposes described in this policy, including applicable accounting, tax and legal obligations.
Access, correction and complaints
You may contact us to request access to personal information we hold about you, ask for corrections, or raise a concern about how your information has been handled.
We will consider and respond to requests in accordance with applicable privacy law. If you are dissatisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.
Contact us
The Australiana Society Inc.
PO Box 2335
Bondi Junction NSW 1355
Australia
Email: info@australiana.org.au
Website: https://www.australiana.org.au/
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on our website with its date of revision.